GDPR — Your Rights

For users located in the European Economic Area (EEA) or the United Kingdom, VisaAssistants LLC processes personal data in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR.

Data controller

VisaAssistants LLC is the data controller responsible for personal data processed through this website. For questions or requests, please contact support@visaassistants.com.

Legal basis for processing

• Contract performance — we need your data to provide the ESTA assistance service you ordered.
• Legal obligation — for accounting, tax and fraud-prevention requirements.
• Legitimate interests — for fraud prevention, improving our service and limited business communications.
• Consent — where applicable, for example for non-essential cookies, which we currently do not use.

Your rights under GDPR

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to legal retention obligations.
• Restriction: ask us to limit how we process your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: withdraw any consent you have given us at any time.

How to exercise your rights

Send an email to support@visaassistants.com from the email address associated with your application. We will respond within 30 days. Verification of identity may be required.

International data transfers

Submitting an ESTA application requires sharing your data with US Customs and Border Protection. This transfer is necessary for the performance of the contract you have entered into with us.

Right to lodge a complaint

You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights under GDPR have been infringed.